Privacy Policy
This is the online privacy policy of Delaware North Companies Incorporated, ("DNC"). If you have any questions, or require additional information concerning this policy, please contact us at webmaster@dncinc.com.

Policy Overview
DNC is very concerned about the protection of online privacy for all our website visitors. This policy is intended to provide an overview of our philosophy and procedures concerning this issue. This policy applies to the DNC website http://www.kennedyspacecenter.com, as well as the following subsidiary and/or affiliate sites: thespaceshop.com, ksctickets.com, kscticketstore.com, asilomarcenter.com, astronautencounter.com, astronautencounter.net, astronautencounter.org, badgerpass.com, bruinsproship.com, caone.com, delawarenorth.com, dncinc.com, encounterlax.com, fanzone.com, grandcanyoninwinter.com, jettypark.com, kennedyspacecenter.com, kscvc.com, kscvc.net, kscvc.org, kscvisitor.com, news-buffalo.com, news-elpaso.com, news-houston.com, news-newark.com, news-oakcity.com, news-oakland.com, news-richmond.com, news-spokane.com, news-syracuse.com, news-tulsa.com, newsgifts.com, niagarafallsstatepark.com niagarapark.com, parknswap.com, roaringriver.com, seealaunch.com, sequoiainwinter.com, spaceportusa.com, sportservice.com, sportsystems.com, visitasilomar.com, visitdeercreek.com, visitgrandcanyon.com, visitjonesbeach.com, visitsequoia.com, vitosmarket.com, yosemiteinwinter.com, yosemitemountaineering.com, yosemitemountaineeringschool.com, and yosemitepark.com ("DNC" and/or the "DNC sites").

California Policy Overview
As a California resident you have the legal right to request from businesses with whom you have an established business relationship, (1) a list of the categories of personal information, such as your name, address, email address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please email webinfo@dncinc.com, or mail your written request to Delaware North Companies, Incorporated, 40 Fountain Plaza, Buffalo, New York 14202, Attn: Corporate Communications, with a reference to California Disclosure Information.

A Special Note for Parents
All DNC sites have been designed to comply with the law, including but not limited The Children's Online Privacy Protection Act of 1998 and The Children's Advertising Review Unit (CARU) guidelines, including its guidelines on internet advertising. All DNC marketing efforts, including this website, are closely scrutinized to conform to these requirements and guidelines. While we make every effort to make your child's visit safe and enjoyable, we encourage parents to monitor their children's online use, and to help us protect their privacy by instructing them never to provide personal information on this site or any other without your permission.

Ordering Information
When you place an order for products online from the Internet store http://www.kennedyspacecenter.com, theticketstore.com, http://www.ksctickets.com, http://www.kscticketstore.com or request a catalog online, we collect information associated with the transaction. This information includes your name, mailing address, products ordered, and credit card information. We ask for this information so that we may fulfill the order or catalog request. The information is stored on a customer file in a secure environment. You have the option of registering certain information for future orders while completing your online order. For those who choose to register, we will capture your login name, password, name and mailing address, alternate ship-to addresses, and credit card information. When a registered person returns to the site to place subsequent orders, they can identify themselves with login name and password. Remember, all information captured is stored in a secure environment and is kept confidential.

When you place an online order, we will send a confirming e-mail message. In the future, we may also send an occasional e-mail featuring a special promotion or product that may be of interest to our customers. Any customer who prefers not to receive an online order confirmation may "opt-out" by so indicating this preference on the order form. If you do receive an e-mail from us that you would rather not receive, simply follow the "opt-out" instructions included in the e-mail.

When you request a catalog or place an order online, we add your name and address to our print catalog mailing list. If you do not wish to receive our mailings, you can send the mailing label from the catalog to the following address:

Delaware North Companies, Inc.
Attn: Mailing Changes
40 Fountain Plaza Buffalo, New York 14202

If you have recently moved, or are planning a move in the near future, you should let us know of the change of address and we'll be sure to update our records. For all mailing questions and changes, please call 321-449-4444 or send the information to the address shown above.

Other Information We Collect
If you do not order products online or request a catalog online but visit other areas of the website, we do collect personally identifiable information submitted by a visitor in connection with registration or other activity. With the permission of a visitor who is 18 years of age or over, such personally identifiable information submitted in connection with a registration or other activity on our websites may be used for marketing and promotional purposes or shared with other DNC brands or affiliates. DNC may also grant to certain third parties access to our database as necessary in connection with services provided by such third parties to DNC, but such disclosures are subject to non-disclosure commitments by the third parties. Information gathered online is used by DNC, for internal marketing analysis and to improve our products, services and websites. We use "cookie" technology (where our servers deposit special codes on a visitor's computer) to track the total number of visitors to each of our sites in an aggregate form. We do not automatically extract personally identifiable information in this process. The "cookie" technology will only be used to track non-personal information such as type of browser, operating system, and domain names to customize the website for each visitor and to improve the visitor's online experience.

In some instances, when contact information has been provided by the visitor, and the visitor is 18 or older and has indicated that he/she would like to receive communications from us, we will send notices to visitors, usually in the form of an e-mail. These notices, sent periodically, will announce website upgrades, new product information, promotions and other similar updates that may be of interest to the visitor. Our mailers and other notices tell the visitor how to "opt-out" so that he or she can stop the notices at any time. DNC also collects personally identifiable data, such as names, addresses, e-mail addresses, and the like, when voluntarily submitted by a visitor in one of our guestbooks, registries, contest, or survey sections. Except as provided below, we do not knowingly collect personally identifiable information from children under 18 without prior verifiable parental consent. We ask for age first so that we can provide our younger audience with an appropriate questionnaire that does not ask any personal questions. In the case of online promotions and other activities, we do not condition a child's participation on the child's disclosing more personal information than is reasonably necessary to participate in the activity.

We may collect the name of your child and an e-mail address to be used only for obtaining your consent. In this case the information is deleted from our system if you do not give your consent to the described use of the information within a reasonable time. We may also collect your child's e-mail address to respond to your child on a one-time basis. This contact information is deleted from our system after the contact. In some cases we collect the name and e-mail address of your child so that he or she can be contacted more than once as necessary in connection with a specific request from your child (as, for example, in connection with their registration in a contest or sweepstakes) or when we deem it necessary or prudent to protect the safety of your child participating in interactive activities such as a chat room, message board or e-mail service.In each of these situations, we also collect your e-mail address so that you can be notified of the child's entry in the program or service. In the notice we advise you that you have the right to request that the child's contact information be deleted from our database. The limited information obtained in this manner is used only for the purpose indicated and is deleted from our database at the conclusion of a limited-time promotion, program or activity.
You always have the right to request that contact information regarding you or your child be deleted from our database. To request deletion of your or your child's contact information in our database, please call 321-449-4444 for more information.

We reserve the right to change this policy at any time by modifying this policy so all of our web customers are aware of our online privacy policy. Any questions or additional information can be obtained by contacting webmaster@dncinc.com.

© 2004 Delaware North Companies Incorporated. All Rights Reserved.